Territory Ahead Reviews

I love the clothes that I received, but if you place an order, I recommend only purchasing from the website. Customer service over the phone is terrible and frustrating.
After being on hold for well over 20 minutes, the phone rep who finally answered put me on hold yet again at least 3 times just to tell me the item I purchased was not available and to get a refund processed.

Territory Ahead sells nice clothes but I highly recommend you not place an order. We bought a few things nine years ago and can not get off their mail list. It's wasteful to keep getting these catalogs we don't want. I tried catalog choice, called twice, sent 3-4 pieces of mail with a request. Still the catalogs arrive. Frustrating!

Great products; horrible customer care. Not the company I used to buy from years ago. I was told that I would receive a refund/credit for an out-of-stock item as well as a freight charge. Nothing. Zero. Zilch. Nada. I was told that there "....was only one person working refunds." Well, tough! As I did in the military, so should she: stay until the mission's complete. Days, Nights, Week-ends......whatever it takes! They definitely have serious monetary issues and are taking it out on the customers' pocketbooks. Deceitful. Dishonest. Plundering.

For sale item incorrect descriptions and sizes. Refund is problem, no any support for this. Return cost take from buyer even problem not from him. Also, unreasonable prices, too high! Strong do not recommend.

This is not the Territory Ahead that I ordered from for many years. I have been happy with the items that I have received but if you need a refund , good luck. I have been waiting almost 2 months for my refund and have been given numerous excuses about the reason why. At this point, I don’t think that I am ever going to receive my refund. I know that I am finished with the company.

No refund yet after they debited my account for 80 bucks & told me the coat I ordered was sold out. After three attempts for a refund, they've yet to supply. Be forewarned. Horrible Customer service & poor integrity as a company. Stay away! People say this company is no longer in business but I get emails weekly about new product, so they either fraudulently trying to con people out of money or something. STAY AWAY!

I would leave a negative number if that was possible. Without a doubt, the worst customer service I have ever had. Sent in an order March 12. Received one of 2 items with in 10 days. Never received the second item but was charged immediately for it. Called and was informed item was back ordered with no ship date. Asked for a refund which was promised but never materialized. Called at least 5 times, was told my refund was "expedited" by Zach, Angela, a couple of other losers who's names I forget. Each time I was told "we're just a call center that forwards the information to the company", and then we go back to watching UTube videos. Finally after 2 months, I've been promised a refund by supervisor 'Darrien'. We'll see.. These morons can't seem to find their backsides with either hand. There is nothing wrong with the quality of goods. Everything else is an abomination. Murray M. 5-15-2021

One shirt (? 2lbs) costs 13.95 for shipping. (This is the cheapest offered) If you review their shipping policy/pricing you see that shipping is based on amount spent, not weight of package. If you purchase a $20 item, it will cost you 10.95 to have it shipped. Your item is actually 30.95

Many merchants offer free shipping over a certain dollar amount. TA increases your shipping, the more you spend.

Extremely poor, slow and unresponsive. When I finally did receive my order-in this case- Deep Indigo Draw String Pants-after one wearing- the draw string loop hole at the waist tore out indicating poor workmanship. These are an expensive pair of leisure pants. The response of the customer service team was that they could not replace the item as they were out of stock and that if I wanted to return the item at my own expense they would issue a refund. I explained that a store credit would be welcome as the customer should not have to incur the time and expense of returning defective merchandise. I communicated numerous times with them requesting store credit to apply toward other items and they refused to respond.
This is the first time that I have had an online retail business behave this irresponsibly and unprofessionally.

Worst fitting pants ever.
lots of extra material around the hips and 32" inseam measured at 30.5". They charge $8.50 to return items even though they are wrong size. Took about half an hour on the phone to get the return authorized and then they cut me off while transferring me for the second time.
Great looking catalog, pity about the product and customer service.

takes forever to get tracking info.
inaccurate sizing.

Their Zephyr pants are really comfortable....when you can get them. Last time I tried the color wasn't available. And they got me, too, with that re-stocking fee for a shirt I returned (too narrow and nothing larger due to season). In looking at the reviews, pricing and now some questionable 'fees', what has happened to Territory Ahead? Deep Sea Indigo Baja Hoodie....for $139 and ships end of May???? For that I can drive to Ensenada, have fish tacos and a beer and come home with 3 authentic hoodies. Sorry.